Frequently Asked Questions

[ 1 ] What is your menu? 
Our menu is released weekly and you can view the latest one at our order page.

[ 2 ] It's my first time, how do I place an order? 
We only accept orders online.
If you have a special need, request or want to place a large group order,
email us at eat@thenakedlunchbox.co with the details.
Else, follow the steps below. 

-   Head to our order page here.
-   Select which date you would like your items to be delivered.
-   Select your preferred time slot and click 'Continue Shopping'.
-   Add items to your cart.
-   Click 'Checkout'.
-   Enter a promo code (if any) or click 'Proceed..'
-   Enter your details and select a payment method.
-   Accept terms & conditions and submit the order.

Read our delivery information here.

After the submission of order, your order will be at the 'PENDING' status.
Your order will not be processed until you have received the 'CONFIRM' email.
You will know this once you have received a confirmation email for your pending order.

[ 3 ] Is your food halal? 
Our raw product are from certified halal suppliers.
We are in the process of applying for an official halal certification. 

[ 4 ] Do you deliver to my area?
We deliver to all parts of Petaling Jaya.
We also deliver to limited parts of KL City Centre, KL and Selangor.
To find out, just head to our order page and key-in your address.
Our system would be able to inform you if you are within the coverage area.

Read our delivery information here.

[ 5 ] Do you have any group discounts for large or catering orders?
Yes we do! View the discounts here.
Email us at eat@thenakedlunchbox.co to make a booking or to place an order.
Large orders must be placed at least 3 days before to avoid disappointment.

[ 6 ] Do you accept Cash on Delivery?
Yes we do!
We also accept Online Bank Transfers or Over-the-Counter Bank Transfers.
We also accept PayPal payments with an extra fee of 4.4% + RM2.
Read more about our payment information here.

[ 7 ] Can I pick up my meals?
Yes you can!
Place an order at our website and select the PICK-UP option. 
View our address here.

[ 8 ] Can I order now?
You can place an order any time at our website as it is open 24/7 for orders.
However, the delivery dates and timing slots differ depending on the date and time of order.
Placing your order a day before would most likely guarantee the confirmation of your order. Sometimes, last minute orders are rejected due to our fully booked delivery slots.

Delivery slots:
11am - 12:30pm (Last order 9:30am)
5 - 6:30pm (Last order 3:30pm)

Avoid placing your order too last minute to avoid disappointment.